The website is being owned by us completely. So, the delivery policies can be changed at any time without informing our customers. We value our customers, and it is our responsibility to make the delivery process smooth and hassle-free. For a smooth delivery process, there are many factors to be checked in the delivery process. Some of the pointers in the delivery policies are delivery time, faulty products, cancellation of products. We try our best possible ways to make the delivery process good enough, but there may be some unusual events in an online medical store. The charges for delivering the product depend upon the content and weight of the product. We have reliable courier services to bring your product to the doorstep. Those services will be different in different places. So, if you encounter any issue with the delivery, you may contact the courier services without fail to make your purchase worthy.
If you found that the products are available on our website, it is subjected to availability. But if after placing the order, there are possibilities of unavailability of the product. If this happens, we have the right to delay the order and make necessary adjustments. We may wait till the stock is updated. We don't guarantee or claim that every product will be available at all times. The order may get delayed due to the festive season, holidays, or any other discrepancies. If we face any issues like this, we will notify the customers of the reason for the delay.
We always aim for the speedy delivery of your product. But unexpected delays can happen that are due to courier issues, unavailability of the products, etc. We want to inform you that our products can be delayed during weekends and on holidays too.
The products will be delivered to your doorstep by the reliable courier service. If there are any special instructions for the delivery, you are free to contact the customer service at any time. We will guide you through the instructions to get your products easily.
We never send products that are damaged. But there is a chance of getting it damaged during transportation. If you found faulty products, you can contact us and place the refund or replacement request by mentioning the reason. We analyze the request, and if found genuine, we are happy to process your request at the earliest. But if we don't find it genuine, then we won't be able to process the request at any cost.
Cancellation of products is permissible. But you must request for cancellation before the placed order is shipped. If the product is shipped, then the order can't be canceled.
Note: We strive hard to make the delivery of your essential medicine smooth and hassle-free. If any issues happen with the delivery of the product, then you can contact our customer care at any time to fix and get a solution.